Electricity FAQs - Snap Energy Latino

How To Sign Up

At Snap Energy Latino, everyone is approved with No Credit Check and No SSN/ID Required!

Enroll easily online or call 1-844-227-2646 during business hours: Mon-Fri 7am-7pm, Sat 8am-5pm, and Sun 9am-1pm CT.

Access Your Account

To manage your account online, you can log in here: Log In To My Account

You can also access your account on-the-go with our mobile app: Download Now!

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With our referral program, you can earn a $30 credit for each new friend you sign up with no limit to the number of friends you can refer! Learn how here.

FAQs

How do I know Snap Energy Latino is available in my area?

Snap Energy latino is available across Texas in all deregulated areas. Call (844) 501-7627 for more information.

What credit score does Snap Energy Latino require?

We don’t check credit scores. Everyone is approved.

Which plans are available where I live?

For a list of Snap Energy Latino’s plans, visit our Electricity Plans page or contact customer service at (844) 501-7627.

How much is it to get started?

Snap Energy Latino’s prepaid energy plans may require a minimum initial payment of up to $75. Initial deposit fluctuates based on plan terms.

Do you offer financial assistance with the initial payment?

Yes. Snap Energy Latino can get your service activated with little or no upfront payment with our deferment assistance program.

Do you offer any discounts or promotions?

Yes. For information on current promotions, visit our Electricity Plans page or contact us at (844) 501-7627.

What is the current per kilowatt rate?

Snap Energy Latino offers a variety of plans, and the price per kilowatt hour varies based on the plan. For current rates, visit the Customer PDFs page and click on the Snap Energy Latino Historical Pricing link or that plan’s EFL link. Our sales team can also give you the current rate when you contact us.

How do I sign up?

Snap Energy Latino approves everyone, and signing up is easy. Visit the our Electricity Plans page or call us today at 1-844-227-2646.

How soon will I get power?

Snap Energy Latino typically delivers power within a few hours of account activation. If you’ve activated your account and have waited more than a few hours hours and still do not have power, please call our customer service line for assistance: 1-844-501-7627.

Can I get my service started on Saturday?

At Snap Energy Latino, we work to get your power turned on as quickly as possible, seven days a week. Questions? Call us to talk with a customer service rep today at 1-844-501-7627.

What are your hours of operation?

Monday thru Friday 7am to 7pm; Saturday 8am to 5pm; Sunday 9am to 1pm.

Where do I pay?

You can make payments online by signing into My Account Login at the top of this page, or by visiting any of our authorized payment centers. Also, download this helpful pdf: Manage Your Account Or Make A Payment.

Are there late fees and/or disconnection fees?

Snap Energy Latino fees vary by plan. For a list of fees, visit the Customer PDFs page and click on the Terms of Service pertaining to your plan.

May I pay after disconnection to have my service restored?

Yes, you have up to five days to pay the past due amount in full before your service is permanently disconnected.

If I am disconnected, how long before service is restored?

With a Smart Meter Plan, you can be reconnected within hours of paying during normal business hours. Generally, that means within one to two business days on standard plans.

I have a Smart Meter. Can you provide me with service?

Yes. With the Smart Meter Plan, everyone is approved with no contract, no credit check, fast re-connection and a low minimum payment. Plus, we’ll update you with paperless billing, such as text and email alerts.

What options are available for me if I don’t have the money to pay my bill in full?

Contact our customer service department at (844) 501-7627 and ask about our payment plan options, which include our deferment assistance program.

What if I want to cancel service?

Our Snap Energy Latino prepaid plans require no contract. Simply pay off your balance and you can cancel your service. And, you have up to three business days to cancel your service if you are switching providers. You can come back any time.

What happens to the deposit I have with my current provider?

Once you move to Snap Energy Latino, you may contact your previous provider to request a refund of your deposit. Review your previous provider’s standard Terms and Conditions for specific answers.

Tell me about the inspection/permit and where I can get one.

Some city ordinances require that an inspection and/or permit be acquired before electrical service can be activated. You must contact your local city inspection or permit office to request this service. Once the inspection/permit is completed, the city will contact the TDSP assigned to the area and provide a copy of the inspection/permit. The TDSP will then complete your request.

How does prepaid electricity work?

Snap Energy Latino offers Texas residents with Smart Meters a fast, easy way to purchase pre-paid electricity for their homes and businesses. $0 deposit. No ID. No credit check. No contract. Just pay the going rate.

What are Smart Meters?

Advanced Metering Systems (AMS), or Smart Meters, are able to capture a record of electricity usage in 15-minute intervals and communicate that information to Snap Energy Latino. Smart Meters show when the energy was actually consumed.

Does time of day impact the cost of my energy?

Because peak energy usage is between 4 and 6PM, running dishwashers and clothes dryers later at night will reduce strain on the power grid and cost you less.

What exactly is a Kilowatt-Hour?

One kilowatt (kW) of power is equivalent to one hour of time. The amount of electricity used each billing period is expressed as a kilowatt-hour and is noted on your bill.

Who do I call in the event of a power outage?

Report all outages to your local transmission and distribution utility. Be sure to place their number into your cell phone before an outage occurs.

Here’s a list of Texas utilities. Since your computer will not be working during an outage, print this information and put it somewhere you’ll remember.

  • AEP Texas Central: (866) 223-8508
  • AEP Texas North: (866) 223-8508
  • Centerpoint Energy: (800) 332-7143
  • Sharyland Utilities: (956) 668-9551
  • TNMP: (888) 866-7456
  • Oncor: (888) 313-4747

Not sure which company serves your area? Look under the graph in the YOUR USAGE section on the back of your bill.

See more information about power outages.

Will unplugging chargers, hair dryers, etc. lower my energy costs?

Yes. Anything you plug in uses electricity and generates heat. So, get in the habit of turning off lights, TVs, and other devices when you leave a room, especially during warmer weather.

Can I make an old appliance more energy efficient?

Of course! Your dryer, for example, can be made more efficient if you dry loads back-to-back, and if you dry lighter clothing in separate loads from towels and other heavy materials. Remember to clean the lint screen between each load. And, be sure to use the cool-down cycle to allow the clothes to finish drying with the residual heat in the dryer. Throwing a dry towel in with your wet load can speed up drying time, too.

Should I turn off computers and office machines or leave them on?

Turn off computers, monitors, copiers, fax machines, etc. when they are not in use. Also, set computers to switch to sleep mode when idle for more than a few minutes.

How can I pay less for hot water?

By using less water, first of all. Shortening shower time can help. Cutting showers in half will reduce water heating costs by 33 percent. Also, wrap the hot water tank with insulation. This is especially valuable for older water heaters with little internal insulation. Be sure to leave the air intake vent uncovered when insulating a gas water heater.

Will adding insulation in my attic reduce my costs?

By increasing your attic insulation up to R-38, you can reduce heating costs by as much as 25 percent, regardless of your electricity plan.

Do windows in a home or business affect energy costs?

Yes, a lot! Seal and caulk windows and add storm windows for greater insulation value. Keep blinds drawn during the summer to lower air conditioning costs. During the winter, open the drapes and let the sun heat your home. Regardless of which electricity plan you have, well-sealed windows will lower your bill.

How much electricity do energy-saving light bulbs use?

Energy-saving bulbs help to lower electricity costs. But, the best thing you can do is turn light bulbs off.

QUESTIONS? WE’RE HERE TO HELP.

At Snap Energy Latino, we value our relationship with our customers. We make it easy for you to get help when you need it.

Give Us A Call

Customer service is ready to answer your call 7 days a week: Mon-Fri 7am-7pm, Sat 8am-5pm, and Sun 9am-1pm.

Call Now: 1-844-501-7627

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