Power Outage Information

Power Outage Information

What to Do

If your power is interrupted, report the outage immediately to your local transmission and distribution utility. Be sure to add that number into your cell phone before the outage strikes.

Please remember: do not call Snap Energy in the event of a power outage. We do not control the flow of electricity to your home or business.

Your computer won’t be working during a power outage, so we suggest that you print this list of Texas utilities and keep it somewhere handy.

  • AEP Texas Central: (866) 223-8508
  • AEP Texas North: (866) 223-8508
  • Centerpoint Energy: (800) 332-7143
  • Sharyland Utilities: (956) 668-9551
  • TNMP: (888) 866-7456
  • Oncor: (888) 313-4747

If you don’t know which company serves your area, just look under the graph in the YOUR USAGE section on the back of your bill.

When the Power’s Back On

When your electricity comes back on, turn on the appliances one at a time or you could overload your electric circuits.

Also, don’t be surprised if some parts of your neighborhood get power back quicker than others.

Stay Safe

  • Keep children and pets inside after a storm.
  • Any power line on the ground could be energized, so stay away from all downed lines.
  • Keep away from debris that’s within 10 feet of a power line. A live wire might be underneath.
  • Stay away from water near wires and appliances.
  • If you leave your home, be sure to have a door key with you. Also, to operate your garage door manually, pull on the emergency release cord and use the lift handle to push the door up.